Refund Policy
Last updated: 3 October 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase — a Pay-As-You-Go page-credit purchase, Teacher Basic subscription or Teacher Pro subscription — you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact our support team at support@scanmarkuk.app and we'll help you. Paddle's own Refund Policy also applies to your purchase.
Subscriptions
You can cancel a subscription at any time from the Manage Subscription page. Cancellation stops future renewals; you keep access until the end of the period you've already paid for. If you cancel within the first 30 days, you can also request a refund of that first payment as above.